[00:00:00 -> 00:00:01] Hello?
[00:00:03 -> 00:00:04] Hello?
[00:00:05 -> 00:00:09] Hi, yeah, hi, my name is Nancy. How are you doing today? Are you fine?
[00:00:10 -> 00:00:12] I'm fine, how are you?
[00:00:14 -> 00:00:17] Ma'am, I'm calling you from your network provider.
[00:00:17 -> 00:00:21] And my reason to give you calls is that we're running a promotion
[00:00:21 -> 00:00:25] and we're offering you 40% discount on your monthly mobile bill.
[00:00:25 -> 00:00:30] Can you please verify me how much you are paying last month for simple and mobile phones?
[00:00:32 -> 00:00:36] I've got two accounts, one's £18, one's £16.
[00:00:38 -> 00:00:43] Oh, like one you are paying £10 and one you are paying £16, right?
[00:00:44 -> 00:00:51] No, one I'm paying £18, the other I'm paying £16.
[00:00:51 -> 00:01:01] I want to reduce them down to £10 a month, but I haven't been able to at the moment.
[00:01:02 -> 00:01:06] Okay, so ma'am let me tell you, your number isn't selected for the discount, okay?
[00:01:07 -> 00:01:14] Your number registered with a worthy network, which is **redacted**02.
[00:01:15 -> 00:01:17] On that number, how much you are paying?
[00:01:18 -> 00:01:20] You're paying £18 or you're paying £16?
[00:01:21 -> 00:01:35] I think it's £16, because I've just bought myself a new phone today.
[00:01:36 -> 00:01:42] Okay, so ma'am what I'm going to do now, I'm going to simply reduce your mobile bill.
[00:01:43 -> 00:01:46] Your contract will remain same every next month.
[00:01:47 -> 00:01:51] You are just paying single and flat with only £9, okay?
[00:01:51 -> 00:02:00] And ma'am company providing you unlimited data, unlimited calls, unlimited text messages and 500 international calling minutes.
[00:02:01 -> 00:02:06] With your same birthday network, with your same number, with your same contract, okay?
[00:02:07 -> 00:02:08] Okay.
[00:02:09 -> 00:02:10] Can I do that for both?
[00:02:11 -> 00:02:12] Sorry?
[00:02:13 -> 00:02:15] Can I do that for both?
[00:02:17 -> 00:02:18] I didn't ask ma'am.
[00:02:19 -> 00:02:20] For my **redacted**15?
[00:02:20 -> 00:02:25] Yeah, yeah, **redacted**02, all that number.
[00:02:26 -> 00:02:27] Yes, I get that.
[00:02:28 -> 00:02:29] Okay.
[00:02:30 -> 00:02:31] All that number.
[00:02:32 -> 00:02:38] I'm asking if it's possible to do it for my **redacted**15 as well.
[00:02:39 -> 00:02:48] Okay, like you want to, you want to like reduce your like 18,000 bill also, **redacted**15, right?
[00:02:48 -> 00:02:53] Hello?
[00:02:57 -> 00:03:03] The **redacted**02, the **redacted**02 you can reduce, one ending in **redacted**02 you can reduce, that's fine.
[00:03:04 -> 00:03:11] But I want to see, I want to know if it's possible to get the same deal on the one ending in **redacted**15.
[00:03:12 -> 00:03:15] Yeah, yeah, yeah, you get the same bill.
[00:03:16 -> 00:03:19] Okay, you get the same bill, I'm not changing anything, alright?
[00:03:20 -> 00:03:21] Okay.
[00:03:21 -> 00:03:22] Okay.
[00:03:23 -> 00:03:27] Yeah, so then every next month you are just paying £9, okay?
[00:03:28 -> 00:03:32] I'm not changing anything, everything still remains same, your number will remain same.
[00:03:33 -> 00:03:38] You are just paying £9, your £15 bill is right now cancelled from your account, okay?
[00:03:39 -> 00:03:44] And you are just paying £9, with unlimited data, unlimited calls, unlimited text messages.
[00:03:44 -> 00:03:48] So ma'am, can you please tell me, like, do you face any signal issues in your area?
[00:03:49 -> 00:03:51] Like, any signal issues, any kind of issues?
[00:03:52 -> 00:03:54] Do you face any signal issues?
[00:03:55 -> 00:03:58] So ma'am, like, I'm providing you the 5G service.
[00:03:59 -> 00:04:02] I'm saying that, do you face any signal issues in your area?
[00:04:03 -> 00:04:04] No.
[00:04:04 -> 00:04:05] Can you go outside?
[00:04:06 -> 00:04:07] Okay, no problem.
[00:04:08 -> 00:04:09] Oh, no problem.
[00:04:09 -> 00:04:12] So ma'am, like, I'm going to simply reduce your bill, okay?
[00:04:12 -> 00:04:19] So what I'm going to do now, I'll cancel out your previous 16 pound bill and set a new bill 9 pounds.
[00:04:19 -> 00:04:24] Just for that purpose, there is a portal in front of me, I'm just filling the portal.
[00:04:25 -> 00:04:27] So I'm going to proceed the application under your name.
[00:04:28 -> 00:04:30] Please confirm me your first name.
[00:04:31 -> 00:04:32] I'm going to fill up the portal.
[00:04:33 -> 00:04:34] How do you spell it?
[00:04:35 -> 00:04:37] How do you spell it?
[00:04:38 -> 00:04:39] Yeah.
[00:04:39 -> 00:04:42] **redacted**-E-N
[00:04:43 -> 00:04:47] Okay, it's **redacted**en. And Ms. **redacted**en, what's your last name?
[00:04:48 -> 00:04:52] **redacted**, **redacted**-R-E
[00:04:53 -> 00:04:56] **redacted**-R-E, right?
[00:04:57 -> 00:04:58] Yes.
[00:04:58 -> 00:05:02] It's **redacted**, Romeo, Alpha, right?
[00:05:03 -> 00:05:05] No, Echo.
[00:05:05 -> 00:05:06] Echo.
[00:05:07 -> 00:05:17] Echo, okay. So Ms. **redacted**en, can you please confirm your date of birth? I hope you are over 18. Your date of birth?
[00:05:18 -> 00:05:25] Oh, no, I'm sorry. **redacted**-1967.
[00:05:26 -> 00:05:32] Oh, thank you so much for that. And Ms. **redacted**en, you have British nationality, right?
[00:05:32 -> 00:05:37] You got British nationality. That's perfect. Thank you so much for that.
[00:05:38 -> 00:05:42] And Ms. **redacted**en, what's your marital status? You are happily married or you are single?
[00:05:43 -> 00:05:44] I'm single. No, I'm single.
[00:05:45 -> 00:05:47] Oh, that's perfect. Thank you so much for that.
[00:05:48 -> 00:05:56] Yeah. So what I'm going to do now, Ms. **redacted**en, I'm going to send you all the papers at your doorstep, okay, by the DPD driver.
[00:05:56 -> 00:06:06] It's a hard copy of the papers that your £16 bill should be cancelled and your next bill is just £9 which you have to pay in September.
[00:06:07 -> 00:06:11] You don't need to pay this month, okay? This month is a service free.
[00:06:12 -> 00:06:17] So, ma'am, for the TV purpose, please confirm me as your postcode. Your postcode.
[00:06:18 -> 00:06:27] **redacted**.
[00:06:28 -> 00:06:31] And what's your number? Door number?
[00:06:32 -> 00:06:33] **redacted**.
[00:06:34 -> 00:06:35] Okay.
[00:06:36 -> 00:06:37] **redacted**.
[00:06:37 -> 00:06:41] Yeah, let me just check in my system, your complete address.
[00:06:42 -> 00:06:49] I'm gonna repeat, it's **redacted**, right?
[00:06:50 -> 00:06:51] Yes.
[00:06:52 -> 00:06:59] Yeah, and your complete address is **redacted**, right?
[00:07:00 -> 00:07:01] That's correct.
[00:07:02 -> 00:07:05] Yeah, on that address, ma'am, how long you have been living?
[00:07:06 -> 00:07:10] It will be like one year, two years, any of the idea?
[00:07:11 -> 00:07:12] How long you have been living?
[00:07:13 -> 00:07:16] How long I've been living here for nine months.
[00:07:17 -> 00:07:20] Nine months, okay, and you're living in rented, right?
[00:07:21 -> 00:07:24] It's rented private, rented private, okay?
[00:07:25 -> 00:07:27] It's rented council property.
[00:07:27 -> 00:07:29] So I'm just counselling, okay?
[00:07:30 -> 00:07:35] So it's like I'm sending you the confirmation email when I'm going to done from my side, okay?
[00:07:36 -> 00:07:38] It's just for your satisfaction with all your details.
[00:07:39 -> 00:07:44] So Ms. **redacted**en, please are confirming your active email address, your active email address.
[00:07:45 -> 00:07:56] My email address is **redacted** at hotmail.co.uk
[00:07:57 -> 00:08:01] Okay, I'm going to repeat it back to you.
[00:08:02 -> 00:08:12] **redacted**en is **redacted**, your last name.
[00:08:13 -> 00:08:26] No, it's **redacted**.
[00:08:27 -> 00:08:31] Oh, it's two times **redacted**, right?
[00:08:32 -> 00:08:41] No, you've got **redacted** is **redacted**.
[00:08:42 -> 00:08:48] Yeah, yeah, it's **redacted**, right?
[00:08:49 -> 00:08:50] That's right, that's correct.
[00:08:50 -> 00:09:01] Yeah, **redacted**, at hotmail.co.uk, right?
[00:09:02 -> 00:09:03] Yes.
[00:09:04 -> 00:09:12] That's perfect. So I'm going to, when I'm going to completely done from my side, my department, send you the email, okay?
[00:09:13 -> 00:09:15] Everything should be done in that email.
[00:09:15 -> 00:09:20] Yeah, so ma'am, next month you are just paying only nine pounds.
[00:09:21 -> 00:09:26] So ma'am, which date is good for you to pay the bill next month? Which billing date?
[00:09:27 -> 00:09:34] First of the month, fifteenth of the month and twenty-third of the month. Which date is good for you to pay the bill?
[00:09:35 -> 00:09:38] It doesn't really matter. You can do it for the first if you like.
[00:09:39 -> 00:09:45] First, okay. So ma'am, every first of the month you are just paying nine pounds, okay?
[00:09:46 -> 00:09:56] You don't need to pay three pounds bill and you will be getting unlimited data, unlimited calls, unlimited text messages and five hundred international calling minutes, okay?
[00:09:57 -> 00:10:05] If you can call outside the UK, company don't charge you any single extra penny. You are just paying nine pounds, okay?
[00:10:05 -> 00:10:14] And ma'am, you just need to pay, yeah, and you need to pay the next month. You have already paid this month's bill, sixteen pounds, right?
[00:10:15 -> 00:10:22] So it will be totally refunded back in your account, okay? In two to three days, sixteen pounds is refunded back in your account.
[00:10:23 -> 00:10:28] So ma'am, what I am going to do now, I am going to set up your driver-access debit, okay?
[00:10:29 -> 00:10:34] I am going to cancel out your previous sixteen pounds driver-access debit and set a new driver-access debit.
[00:10:35 -> 00:10:40] Nine pounds. I am going to cancel all the taxes, all the GSEs, add fixture with just nine pounds.
[00:10:41 -> 00:10:45] Make sure next month, company don't provide you the last with the sixteen pounds.
[00:10:46 -> 00:10:50] Company just providing you one bill only with nine pounds, okay?
[00:10:51 -> 00:10:59] So ma'am, for the setup of new driver-access debit, nine pounds, and cancel on like previous driver-access debit, sixteen pounds,
[00:11:00 -> 00:11:03] you should have to confirm the source code and account number.
[00:11:03 -> 00:11:07] First tell me source code, for setup of direct debit.
[00:11:08 -> 00:11:09] Okay.
[00:11:10 -> 00:11:12] Yeah, please confirm me.
[00:11:13 -> 00:11:15] What do you want? The source code?
[00:11:16 -> 00:11:23] Yeah, yeah, source code for the setup of direct debit, nine pounds, and cancel previous driver-access debit.
[00:11:26 -> 00:11:28] Hang on.
[00:11:29 -> 00:11:31] Okay. No problem ma'am.
[00:11:37 -> 00:11:38] That's straight, hang on.
[00:11:48 -> 00:11:51] Right, if you can hear me, the source code.
[00:11:52 -> 00:11:53] Yeah, source code.
[00:11:54 -> 00:11:56] Is **redacted**.
[00:11:57 -> 00:11:58] Okay.
[00:11:59 -> 00:12:01] **redacted**.
[00:12:02 -> 00:12:03] Okay.
[00:12:04 -> 00:12:05] And what about the account number?
[00:12:05 -> 00:12:16] Is it **redacted**.
[00:12:17 -> 00:12:18] Okay.
[00:12:19 -> 00:12:21] Yeah, go on, repeat it back.
[00:12:22 -> 00:12:23] Okay.
[00:12:24 -> 00:12:26] I'm going to repeat it back, okay?
[00:12:26 -> 00:12:39] Source code is **redacted** and account number is **redacted**, right?
[00:12:40 -> 00:12:41] That's correct.
[00:12:42 -> 00:12:44] Yeah, let me just check in my system, okay?
[00:12:45 -> 00:12:46] Let me just check in my system.
[00:12:48 -> 00:12:55] Yeah, and you are with the nationwide bank, right? Nationwide.
[00:12:56 -> 00:12:57] That's correct.
[00:12:58 -> 00:13:04] How long you using the nationwide bank services? How long? Any roughly idea?
[00:13:05 -> 00:13:10] About four maybe five years.
[00:13:11 -> 00:13:22] Four to five years, okay. And the same name, your same name registered on the banking title is **redacted**, right?
[00:13:23 -> 00:13:26] Thank you so much. It's Ms. **redacted**, right?
[00:13:27 -> 00:13:30] But my card's got Mrs. on it.
[00:13:31 -> 00:13:33] Mrs. okay, it's a Mrs.
[00:13:34 -> 00:13:44] Okay, it's Mrs. **redacted**, and the same address is **redacted** registered with the nationwide bank, right?
[00:13:45 -> 00:13:52] No, it's not registered here. No, it's registered at my mother's address.
[00:13:53 -> 00:13:58] Oh, so which address is registered with the nationwide bank? Please confirm your source code.
[00:14:00 -> 00:14:10] I want all the details for this address, **redacted**t, but my bank account is registered at my mother's address.
[00:14:11 -> 00:14:17] Yeah, so what is the postcode of your previous address? What is the postcode?
[00:14:17 -> 00:14:27] The postcode of my previous address is **redacted**.
[00:14:28 -> 00:14:30] Okay, and what's your number?
[00:14:31 -> 00:14:33] It's **redacted**.
[00:14:34 -> 00:14:45] **redacted**, like it's **redacted** and your number is **redacted**, it's **redacted**, right?
[00:14:45 -> 00:14:47] Yes, that's correct.
[00:14:48 -> 00:14:55] Yeah, thank you so much for that. Just give me a short moment, I can cancel your previous direct debit, okay?
[00:14:56 -> 00:14:57] Just give me a short moment.
[00:15:03 -> 00:15:07] Yeah, so then congratulations, your previous 16 pounds bill should be cancelled, okay?
[00:15:08 -> 00:15:14] Every next month, you are just paying 9 pounds, you don't need to pay 16 pounds.
[00:15:14 -> 00:15:24] And you will be getting Mr. **redacted**'s unlimited data, unlimited calls, unlimited text messages, and 500 international calling minutes, okay?
[00:15:25 -> 00:15:31] So ma'am, what I'm going to do now, I'm going to perform the soft credit check.
[00:15:32 -> 00:15:35] I want your 16 pounds to be funded back in your account, okay?
[00:15:36 -> 00:15:39] Because this month is our 7th week, cover all the customers.
[00:15:39 -> 00:15:46] I just want to ensure your complete name, Mrs. **redacted**, is registered with your nationwide bank or not, okay?
[00:15:47 -> 00:15:50] I just want to refund back your 16 pounds in your account.
[00:15:51 -> 00:15:57] So which card you use for the refund money, which card you want, like with a nationwide bank, starting with a 4 or 5?
[00:15:58 -> 00:16:00] The account number you just gave me?
[00:16:01 -> 00:16:06] No, not account number, it's a long card number, for refunded money back in your account.
[00:16:07 -> 00:16:09] Yeah, long card number.
[00:16:10 -> 00:16:12] Yeah, yeah, starting with 4 or 5.
[00:16:14 -> 00:16:15] Hang on.
[00:16:16 -> 00:16:18] It's **redacted**.
[00:16:19 -> 00:16:20] Okay.
[00:16:23 -> 00:16:24] **redacted**.
[00:16:25 -> 00:16:26] Okay.
[00:16:27 -> 00:16:29] **redacted**.
[00:16:30 -> 00:16:31] Okay.
[00:16:32 -> 00:16:34] **redacted**.
[00:16:35 -> 00:16:37] **redacted**, **redacted**.
[00:16:38 -> 00:16:39] Yes.
[00:16:40 -> 00:16:41] Okay.
[00:16:42 -> 00:16:43] I'm going to repeat it.
[00:16:44 -> 00:16:45] **redacted**.
[00:16:46 -> 00:16:47] **redacted**.
[00:16:48 -> 00:16:49] It's **redacted**.
[00:16:50 -> 00:16:52] **redacted**.
[00:16:53 -> 00:16:54] **redacted**.
[00:16:55 -> 00:16:56] Right?
[00:16:57 -> 00:16:58] Thank you.
[00:16:59 -> 00:17:00] No.
[00:17:01 -> 00:17:02] No, no, no.
[00:17:03 -> 00:17:04] **redacted**.
[00:17:05 -> 00:17:06] Not 3.
[00:17:06 -> 00:17:07] Oh, it's **redacted**.
[00:17:08 -> 00:17:09] Then **redacted**.
[00:17:10 -> 00:17:11] Right?
[00:17:12 -> 00:17:13] That's correct, yes.
[00:17:14 -> 00:17:15] Okay.
[00:17:16 -> 00:17:17] I was going to say expiry date mentioned on the card.
[00:17:18 -> 00:17:19] Expiry date.
[00:17:20 -> 00:17:21] When the card got expired?
[00:17:22 -> 00:17:23] **redacted**.
[00:17:24 -> 00:17:25] Okay.
[00:17:26 -> 00:17:28] And the back of the card is card validation value.
[00:17:29 -> 00:17:30] Back of the card is?
[00:17:31 -> 00:17:32] **redacted**.
[00:17:33 -> 00:17:34] **redacted**.
[00:17:34 -> 00:17:35] **redacted**.
[00:17:36 -> 00:17:37] Right?
[00:17:38 -> 00:17:39] Yes.
[00:17:40 -> 00:17:43] And the same name registered on the long card is Mrs. **redacted**.
[00:17:44 -> 00:17:45] Right?
[00:17:46 -> 00:17:47] Yes.
[00:17:48 -> 00:17:49] Thank you so much for that.
[00:17:50 -> 00:17:51] Also, ma'am, I would like you to pass the soft credit check.
[00:17:52 -> 00:17:53] Okay?
[00:17:54 -> 00:17:58] Within that three to four working days, you refunded back 16 pounds in your account and company
[00:17:59 -> 00:18:01] also providing you the complimentary gift right now.
[00:18:02 -> 00:18:03] Okay?
[00:18:04 -> 00:18:07] It's a Samsung tablet and Apple Watch, which is free of cost.
[00:18:08 -> 00:18:09] You don't need to pay single penny for that gift.
[00:18:10 -> 00:18:11] So, which gift do you want?
[00:18:12 -> 00:18:14] It's a Samsung tablet or Apple Watch?
[00:18:15 -> 00:18:16] I like the tablet.
[00:18:17 -> 00:18:18] Samsung tablet.
[00:18:19 -> 00:18:20] No problem.
[00:18:21 -> 00:18:22] I can provide you the Samsung tablet.
[00:18:23 -> 00:18:24] Okay?
[00:18:25 -> 00:18:28] Within 54 to 48 hours, you receive all the papers, documents at your doorstep
[00:18:29 -> 00:18:31] and the Samsung tablet at your doorstep.
[00:18:31 -> 00:18:32] So, you have to pay **redacted**.
[00:18:33 -> 00:18:34] Okay?
[00:18:35 -> 00:18:36] Yeah, thank you.
[00:18:37 -> 00:18:38] No problem.
[00:18:39 -> 00:18:40] I'm going to completely turn from my side.
[00:18:41 -> 00:18:42] Every next month, you are just paying 9 pounds.
[00:18:43 -> 00:18:44] 16 pounds bill is going to cancel.
[00:18:45 -> 00:18:46] Okay?
[00:18:47 -> 00:18:48] So, what I'm going to do now...
[00:18:49 -> 00:18:50] Sorry?
[00:18:51 -> 00:18:52] What about the other one?
[00:18:53 -> 00:18:54] What about my second one, the 18 pounds?
[00:18:55 -> 00:18:56] Okay.
[00:18:57 -> 00:19:00] You want to discount on your second one number, right?
[00:19:01 -> 00:19:02] Yes, please.
[00:19:03 -> 00:19:04] Okay.
[00:19:05 -> 00:19:06] I'm going to provide you discount on your second number.
[00:19:07 -> 00:19:10] First of all, I can provide you our customer service number.
[00:19:11 -> 00:19:13] If you need any help in future, you can call back on that number.
[00:19:14 -> 00:19:15] Okay?
[00:19:16 -> 00:19:19] So, grab the pen and piece of paper.
[00:19:20 -> 00:19:22] I can provide you our customer service number.
[00:19:23 -> 00:19:24] Hang on.
[00:19:27 -> 00:19:28] Sorry, hang on.
[00:19:29 -> 00:19:30] Okay.
[00:19:30 -> 00:19:31] Okay.
[00:19:36 -> 00:19:37] Wait a minute.
[00:19:40 -> 00:19:41] No problem, ma'am.
[00:19:42 -> 00:19:43] Hang on.
[00:19:44 -> 00:19:45] I'm trying to find the pen.
[00:19:46 -> 00:19:47] No problem, ma'am.
[00:19:48 -> 00:19:49] Right, okay.
[00:19:50 -> 00:19:51] I'm ready for you.
[00:19:52 -> 00:19:53] Oh, thank you so much.
[00:19:54 -> 00:19:57] Our customer service number is 420.
[00:19:57 -> 00:19:58] Oh.
[00:20:01 -> 00:20:02] 420.
[00:20:03 -> 00:20:04] Yep.
[00:20:05 -> 00:20:06] 45.
[00:20:07 -> 00:20:08] Yep.
[00:20:09 -> 00:20:10] 15.
[00:20:10 -> 00:20:13] Okay.
[00:20:14 -> 00:20:15] 50.
[00:20:16 -> 00:20:17] Yep.
[00:20:18 -> 00:20:19] 27.
[00:20:20 -> 00:20:21] 27.
[00:20:22 -> 00:20:23] Yeah, 27.
[00:20:24 -> 00:20:27] I'm going to repeat it back to you, okay?
[00:20:27 -> 00:20:28] It's 020.
[00:20:29 -> 00:20:30] 45.
[00:20:31 -> 00:20:32] Yep.
[00:20:33 -> 00:20:34] 15.
[00:20:35 -> 00:20:36] 50.
[00:20:37 -> 00:20:38] 27.
[00:20:39 -> 00:20:40] Right?
[00:20:40 -> 00:20:41] Lovely.
[00:20:41 -> 00:20:42] Yep.
[00:20:42 -> 00:20:44] Now I can provide you our order number.
[00:20:45 -> 00:20:47] It's like a tracking number, okay?
[00:20:48 -> 00:20:49] Okay.
[00:20:50 -> 00:20:51] Yeah.
[00:20:52 -> 00:20:54] Starting from **redacted**.
[00:20:55 -> 00:20:56] Say that again.
[00:20:57 -> 00:20:58] **redacted**
[00:20:59 -> 00:21:00] Right.
[00:21:01 -> 00:21:02] Okay.
[00:21:03 -> 00:21:04] **redacted**
[00:21:05 -> 00:21:06] Yep.
[00:21:07 -> 00:21:08] **redacted**
[00:21:09 -> 00:21:10] Yep.
[00:21:11 -> 00:21:12] **redacted**
[00:21:13 -> 00:21:14] Yep.
[00:21:15 -> 00:21:16] **redacted**
[00:21:17 -> 00:21:18] Yep.
[00:21:19 -> 00:21:20] **redacted**
[00:21:21 -> 00:21:22] Yep.
[00:21:23 -> 00:21:24] **redacted**
[00:21:25 -> 00:21:26] Yep.
[00:21:27 -> 00:21:28] **redacted**
[00:21:29 -> 00:21:30] Yep.
[00:21:31 -> 00:21:32] **redacted**
[00:21:33 -> 00:21:34] **redacted**
[00:21:35 -> 00:21:36] Yeah.
[00:21:37 -> 00:21:38] I'm going to repeat it back.
[00:21:39 -> 00:21:44] It's **redacted**, right?
[00:21:45 -> 00:21:46] Okay.
[00:21:47 -> 00:21:48] Thank you.
[00:21:49 -> 00:21:50] Okay.
[00:21:51 -> 00:21:54] So then your expiry date on the log card is **redacted**, right?
[00:21:55 -> 00:21:56] Yeah, **redacted**.
[00:21:57 -> 00:22:01] Yeah, and 3 digits back of the card is **redacted**, right?
[00:22:02 -> 00:22:03] Yes, that's correct.
[00:22:04 -> 00:22:10] Yeah. So ma'am, just to stay on the line for a couple of 30 seconds, I can transfer this line to my supervisor, okay?
[00:22:11 -> 00:22:12] Okay.
[00:22:12 -> 00:22:14] Just for 30 seconds, stay on the line. Yeah, thank you so much.
[00:22:14 -> 00:22:15] Thank you.
[00:22:16 -> 00:22:49] Thank you so much for staying on the line. This is William. How are you?
[00:22:50 -> 00:22:54] Sorry?
[00:22:55 -> 00:22:57] Hi, ma'am. My name is William. How are you doing today?
[00:22:58 -> 00:23:00] I'm fine, thank you.
[00:23:01 -> 00:23:05] I wasn't expecting this call this early this morning, but...
[00:23:06 -> 00:23:07] Oh, okay.
[00:23:08 -> 00:23:13] The thing is that that is an unlimited time promotion and that is the reason you're getting this call.
[00:23:14 -> 00:23:21] And you're also now, but I can see here, you need a discount on your another number elsewhere, right?
[00:23:22 -> 00:23:25] Yes, I want to...
[00:23:27 -> 00:23:38] Yes, I have two mobile phone accounts for Virgin and the other one which is £18, I want that reducing as well, if possible.
[00:23:39 -> 00:23:47] Okay, it is possible, but I need to verify that the address that was registered with the bank is your previous one, right?
[00:23:48 -> 00:23:49] Yes.
[00:23:49 -> 00:23:57] Okay, all right, you didn't update your address with the bank or not?
[00:23:58 -> 00:24:02] Sorry, I can't hear you very well, sorry.
[00:24:03 -> 00:24:08] I was saying that did you update your address or not yet?
[00:24:08 -> 00:24:24] I haven't got a full-time address at the moment. My **redacted** is actually a temporary accommodation.
[00:24:25 -> 00:24:37] Okay, I was saying, ma'am, did you update the address with the bank where you're living right now or you're using the previous address for your mailing thing?
[00:24:38 -> 00:24:40] No, it's going to my mum.
[00:24:41 -> 00:24:43] Okay, it's going to be long.
[00:24:44 -> 00:25:04] Yeah, the mail that I'll be getting from yourself can come here, but my card, the details you've been given to my card, that is registered at my mother's, not at **redacted**, not at **redacted**.
[00:25:05 -> 00:25:07] That is registered with your mother, okay, got it.
[00:25:08 -> 00:25:29] But the thing is that we need, the discount we just applied on your one account, but if you want the discount on your random number as well, then for that purpose rather we need to verify some details from your site, but with your address, with your address that is registered with the bank.
[00:25:30 -> 00:25:40] With one bank account address, we are able to give you one discount, and the card is registered with your mom's address, right?
[00:25:41 -> 00:25:42] Yes.
[00:25:43 -> 00:25:48] Do you have any other card that is registered with your current address that you are leaving right now?
[00:25:48 -> 00:25:50] No, I haven't.
[00:25:52 -> 00:25:54] You didn't have, right?
[00:25:55 -> 00:25:58] I have all my cards registered.
[00:26:00 -> 00:26:07] The only reason my main account is registered with my mom is because I've moved addresses.
[00:26:07 -> 00:26:11] Otherwise, it was at **redacted**.
[00:26:12 -> 00:26:23] I got it. But the thing is that we are able to give you only one discount with one banking address, and that is registered with your mom's address.
[00:26:23 -> 00:26:44] Leave it as it is for now, and then when I finally get my own address and then re-register my card to my own address, my new address, then I'll contact you back and see if I can get the same offer.
[00:26:44 -> 00:26:50] Okay, that will be great. At that time I'll be happy to help you, okay?
[00:26:50 -> 00:26:52] Okay, that's lovely.
[00:26:52 -> 00:27:07] Alright, and the last thing I just need from your side is, we are going to refund the amount in your account and we also need to check that your account with the bank is active or not.
[00:27:07 -> 00:27:16] So for that purpose, just keep that one thing in your mind, that there will be at least £35 will be available in your account, okay?
[00:27:16 -> 00:27:19] Okay, that's fine. Thank you.
[00:27:19 -> 00:27:21] Okay, thank you. Bye bye. Have a great day.
[00:27:21 -> 00:27:22] Have a great day.
[00:27:22 -> 00:27:24] Thank you. Bye bye. Bye bye. Bye.
[00:27:24 -> 00:27:28] Hello?
[00:27:28 -> 00:27:29] Hello?
[00:27:29 -> 00:27:32] Hi, are you Ms. **redacted**? Just stay on the line.
[00:27:32 -> 00:27:33] Thank you.
[00:27:33 -> 00:27:35] I nearly told you off because you said bye bye.
[00:27:35 -> 00:27:38] Hi, just stay on the line, Ms. **redacted**.
[00:27:38 -> 00:27:40] Thank you.
[00:27:40 -> 00:27:46] Hi, yeah. Thank you so much for staying on the line. My name is **redacted**. How are you doing today?
[00:27:46 -> 00:27:48] I'm fine, thank you.
[00:27:48 -> 00:27:50] Oh, that was...
[00:27:50 -> 00:27:54] The gentleman was supposed to. He said bye bye. So I nearly kicked you off.
[00:27:54 -> 00:27:58] No, no, no. I'm really sorry for that. I'm really sorry for that.
[00:27:58 -> 00:28:02] The thing is that my agent told me that... Oh, sorry for that.
[00:28:02 -> 00:28:08] My agent told me that you want a more discount on other number as well. Am I right, ma'am?
[00:28:08 -> 00:28:14] Yes, I'll do it. But because I'm in a temporary accommodation, he said I could only have one discount.
[00:28:14 -> 00:28:19] Oh, like you want a discount on other number as well.
[00:28:19 -> 00:28:22] I did, yes.
[00:28:22 -> 00:28:26] Oh, like you don't have any other accommodation, any other address?
[00:28:26 -> 00:28:30] No, no, no.
[00:28:30 -> 00:28:39] Do you have any other bank account for that new discount to the other number?
[00:28:39 -> 00:28:41] Do you have any other account, other bank account?
[00:28:41 -> 00:28:47] No, well I have a credit card and a savings account, but they're both...
[00:28:47 -> 00:28:53] You just have one account with the nationwide bank, you just have one account.
[00:28:53 -> 00:28:55] You don't have any other bank account.
[00:28:55 -> 00:28:57] No.
[00:28:57 -> 00:29:01] Okay ma'am, then I can't give you the discount on other number as well.
[00:29:01 -> 00:29:02] No, that's fine.
[00:29:02 -> 00:29:08] You just have one accommodation, you just have one bank account, so that's why I can't give you discount on other number, okay?
[00:29:09 -> 00:29:12] I think that everything on my site has been done.
[00:29:12 -> 00:29:16] If you have any questions related to your promotional account, you can ask me.
[00:29:16 -> 00:29:19] Everything has been done.
[00:29:19 -> 00:29:27] Okay, I have a nationwide account, but I have three accounts nationwide.
[00:29:27 -> 00:29:34] Alex, you have an account with the nationwide bank with your name.
[00:29:34 -> 00:29:36] With your name, **redacted**.
[00:29:36 -> 00:29:37] Yes.
[00:29:37 -> 00:29:46] Alex, you don't have any account with any other bank like the Central Bank, Halifax Bank, any other bank.
[00:29:46 -> 00:29:48] You just have one account.
[00:29:48 -> 00:29:52] Yeah, I tried to get another bank account.
[00:29:52 -> 00:29:57] I wanted to go with the **redacted**, a building society,
[00:29:57 -> 00:30:05] but it kept growing out of my identity information, so it didn't work.
[00:30:05 -> 00:30:13] But right now, you just have one account with the Nationwide Bank, right now.
[00:30:13 -> 00:30:16] I do, yes, for now, yes.
[00:30:16 -> 00:30:21] Then we are not able to give you discount on other numbers.
[00:30:21 -> 00:30:23] No, that's fine, that's alright.
[00:30:23 -> 00:30:29] You just have one accommodation, you just have one account, so that's why we are not able to give you.
[00:30:29 -> 00:30:35] Anyways, if you have any questions related to your discount, you can ask me.
[00:30:35 -> 00:30:38] Okay, that's fine.
[00:30:38 -> 00:30:42] Okay ma'am, have a lovely day, you're such a nice cooperative lady.
[00:30:42 -> 00:30:46] What a wonderful lady, have a lovely day, bye bye, take care, bye bye.
[00:30:46 -> 00:30:48] Bye bye, yes, okay.